VKIT HELP / AutoDMLet’s find the missing reply.

An AutoDM did not arrive. What should I check?

Narrow down whether the issue is the trigger, connection, delivery or destination.

3 practical sections · By the VKIT team
INSTAGRAM AUTODM
01Check the trigger↘02Check the account and delivery↘03Send a useful support request↘
VKITILLUSTRATIVE EXAMPLE
The next-week checklist.Comment PLAN and I’ll send it over.
PLANWould love the checklist!
Keyword matched PLAN
YOUR CONFIGURED REPLYHere’s the planning checklist you asked for.Open the checklist ↗
Illustrative instagram autodm example. Your account’s available options may differ.

Check the trigger

Compare the actual comment with the automation configuration. Confirm that the intended automation is active and attached to the correct post and connected account.

  • Check the keyword for typing differences.
  • Confirm the comment is on the selected post.
  • Check that the free-plan automation has not been replaced by a different setup.

Check the account and delivery

Look for errors or reconnection requests in VKIT. Delivery also depends on Instagram permissions and restrictions, so avoid treating repeated tests as proof that the setup is correct.

  • Check the receiving account’s message requests.
  • Read any delivery or connection error shown in the app.
  • Avoid repeatedly sending the same test without checking the underlying state.

Send a useful support request

Include what you expected, what happened, the selected account/post and the approximate time of the test. Include a screenshot of the configuration or error with private content redacted.

  • Do not send a password, access token or verification code.
  • Share whether the message was missing or only the link failed.
  • Email [email protected] from the email associated with your VKIT account when possible.

Need help with your account?

Email [email protected] with the task, the account email and any error message. Do not include passwords or verification codes.

Ask the team