VKIT HELP / ConnectionsLet’s get you connected.

Connect the right Instagram account

Understand account eligibility, permissions and what to check after connecting.

3 practical sections · By the VKIT team
INSTAGRAM AUTODM
01Before connecting↘02After connecting↘03When the account is not behaving as expected↘
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Illustrative instagram autodm example. Your account’s available options may differ.

Before connecting

For the Instagram AutoDM workflow described on this site, use an eligible professional account—creator or business—that you are authorized to manage. Confirm the handle before starting.

  • Know which account you want VKIT to use.
  • Use the connection options available in your VKIT account.
  • Review the requested permissions in the provider’s consent screen.

After connecting

Check the account displayed in VKIT. Test the particular action you want to use; a successful connection alone does not establish that every feature has the required access.

  • An AutoDM connection and publishing permissions are not the same thing.
  • Publishing or insights can require additional access.
  • If the app requests reconnection, use that flow and test again.

When the account is not behaving as expected

Start with the displayed account and the exact error. Avoid repeatedly disconnecting accounts or changing unrelated settings without knowing what failed.

  • Record the handle and the feature you tried.
  • Capture the error without exposing private tokens or messages.
  • Ask [email protected] for help if the connection state remains unclear.

Need help with your account?

Email [email protected] with the task, the account email and any error message. Do not include passwords or verification codes.

Ask the team