1 — The agency organization
An agency is an organization above individual Vkit workspaces. It has one owner, up to two admin-level people in total (the owner plus at most one admin), and account managers invited by the owner or an admin. A team, including pending invitations, may hold at most 30 seats. Each person may belong to one agency at a time.
2 — Client workspaces
Client pages the agency manages are ordinary Vkit workspaces linked to the agency and published under the agency’s URL namespace (vkit.app/<agency>/<client>). The agency is responsible for having the authority to operate each client’s presence — including the client’s consent to connect their Instagram account and to the Privacy Policy. There is no fixed limit on the number of client workspaces; creation is rate-limited to prevent abuse.
3 — Roles and access
- The owner and admin can see and manage every client workspace in the agency, including team, brand, and billing.
- Account managers can only access the client workspaces an owner or admin has granted them. Grants can be revoked at any time and take effect immediately, including for publishing.
- You are responsible for actions taken under seats you approve. Remove a seat or revoke a grant when someone should no longer have access.
4 — White-label
The Agency plan may present client pages under the agency’s own brand. White-label presentation is available only while the agency subscription is in good standing and must not be used to misrepresent who operates a page to the person viewing it.
5 — Billing
The Agency plan is a flat monthly subscription (currently US$299 per month), billed to the agency owner through our payment provider. Seats and client workspaces do not change the price. Subscription fees are non-refundable except where required by law. Prices may change with reasonable advance notice.
6 — If the subscription lapses
If payment fails or the subscription ends, published client pages stay live — we do not take a client’s page down because of an agency billing event. The agency console becomes read-only, white-label presentation reverts to Vkit branding, and team members’ edit access is suspended until the subscription is restored or the client takes over their workspace directly.
7 — Leaving
The owner may close the agency at any time from the console. Closing the agency does not delete client workspaces; their owners keep them on the standard terms. Deletion of an agency’s own data follows the process in our data deletion instructions. Questions reach us at [email protected].