Build a responsible workflow
Use an accurate public call to action, match the keyword and reply to what was promised, identify your business when context is unclear, and keep follow-ups relevant.
- Turn off campaigns that are no longer current.
- Do not buy or upload contact lists for unsolicited messaging.
- Avoid sensitive-data requests in automated replies.
- Respect a clear request to stop and do not route the person into another automation.
Keep control
Review active workflows regularly and pause one immediately if it sends the wrong response. Platform policies and applicable marketing laws still apply to the creator or business operating the account.
Still need help?
Visit VKIT Support or email [email protected] with the affected feature, approximate time and any visible error.